Technical Support

Real Help. Real People. Right When You Need It.

We don’t just fix problems

we prevent them, explain them, and make sure they don’t come back. Whether it’s remote, on-site, or phone-based, our technical support is fast, friendly, and built to keep your business running strong.

Responsive Telephone Support to keep your business moving.

Our technical support team is available when and where you need us—remotely, on-site, or over the phone. We troubleshoot fast, communicate clearly, and get you back to business without the stress.

  • Flexible support options – Get help remotely, on-site, or by phone, based on what works best for you

  • Fast response times – Minimize downtime and get quick resolutions when issues strike

  • Expert problem-solving – Certified techs who resolve issues with clarity and precision

Your team’s go-to for fast, friendly Help Desk.

Our help desk gives your employees direct access to real people who solve real problems—without the runaround. We handle everything from password resets to application issues, so your team stays focused.

  • Real-time assistance – Support for everyday issues right when your team needs it

  • Clear communication – Friendly experts who explain solutions in simple terms

  • Boosted productivity – Fewer disruptions and faster resolutions for your staff

Onsite Support help when the job needs a physical presence.

For hardware repairs, network issues, or larger infrastructure needs, we send trusted professionals directly to your location. We’re on-site when it matters most.

  • Direct access to technicians – Get help from experienced IT pros on your premises

  • Immediate issue resolution – Tackle physical problems that can’t be fixed remotely

  • Personalized service – Face-to-face support that builds trust and confidence

Scalable Field Services coverage across multiple locations.

We deliver consistent, high-quality tech support to your remote offices, branches, or job sites—whether you’re operating locally or across regions.

  • Multi-site coverage – Unified support across all your business locations

  • On-demand deployment – Technicians available when and where you need them

  • Consistent service quality – Standardized procedures that maintain reliability everywhere

Project Based - Break/Fix Services

Support for hardware and software upgrades.
When it’s time to refresh, replace, or upgrade your technology. Whether it’s a single system or a full office rollout, we handle your tech upgrades efficiently and professionally.

  • Hardware & software refresh projects – Upgrade outdated systems with minimal disruption

  • Expert installation & configuration – Ensure every component is set up and working right

  • Flexible, on-demand service – Pay only for what you need, when you need it

Staff Augmentation —scaled to your needs.

When you need extra hands, we provide experienced IT professionals who seamlessly integrate with your team, boosting your capacity without the hiring hassle.

  • On-demand expertise – Fill skill gaps without long onboarding

  • Flexible staffing models – Scale your team up or down as projects change

  • Aligned with your goals – We work as an extension of your internal IT department

Ready to Take Control and Optimize Your Tech Today?

Boost your IT performance and gain a competitive edge with solutions designed to optimize your technology, streamline operations, and reduce downtime.

We help you secure your infrastructure against evolving cyber threats while ensuring your systems run efficiently and reliably.

Whether you’re looking to strengthen your network or improve day-to-day performance, our expert support ensures your IT environment is built to scale with your business. Optimize your tech today and stay ahead of the curve with IT that works as hard as you do.

There are no dumb questions.

Our Values

We Treat Your Business Like It’s Our Own

No fluff. Just honest, reliable IT support.

Real Partnerships, Not Just Providers

We don’t do one-size-fits-all. We work side-by-side with you, becoming a true partner in your growth. Your goals, your challenges, and your success are at the heart of everything we do.

Custom Solutions, Built Around You

You deserve IT support that fits your business—not a cookie-cutter setup. We take time to understand your unique needs, then design smart, scalable solutions that actually work for you.

Here When You Need Us—Always

Tech doesn’t keep business hours, and neither do we. Whether it’s an urgent issue or everyday support, we’re responsive, reliable, and ready to jump in when you need us most.

We Simplify Tech, So You Can Grow

We believe IT should empower, not overwhelm. Our job is to make your tech simple, secure, and scalable—so you can focus on running your business with confidence.

Need more help?

+1 (604) 239-4822

💡 Fun Fact: According to a recent report, the average customer spends over 1.2 hours trying to resolve a single tech support issue—often across multiple calls or chats. 📉 Key Statistic: A 2024 survey found that 62% of customers reported frustration with outsourced tech support, citing long wait times, language barriers, and unresolved issues as their top complaints. (Source: ZDNet)

Get in touch

Just a quick conversation to understand your goals and see how we can help.

“We reached out to CanWest expecting a quote—and walked away with a clear plan. They actually cared about what we needed.”   Shelly F. CEO of Badlands Integrity Group

✔️ No pushy sales tactics

✔️ Speak to a real human

✔️ We respect your privacy

✔️ Quick replies—usually within a few hours

Not sure where to start? That’s okay.

Just drop us a message and we’ll help you figure it out. Whether it’s a simple fix or a full IT strategy, we’ve got your back.